What does a mystery shopper have to do?

What does a mystery shopper have to do?

A: A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation. A mystery shopping assignment can be a telephone call, email, letter, website survey, face to face visit, a home visit – the list goes on!

Are secret shopper jobs real?

Secret Shopper programs are real, but scammers are using the opportunity to take your money. It happened to Vera Couturier, “I spent $200 buying groceries,” she thought she was using money from a secret shopper job at Walmart.

How old do you have to be to be a mystery shopper?

18 years old

Does Walmart have secret shoppers?

Mystery shopping, sometimes referred to as secret shopping, is where an individual is hired to “act” like a customer, and evaluate services at a business. Walmart does NOT utilize these services or hire associates to perform services on behalf of other retailers or companies.

How do I write a mystery shopper report?

How to write a good mystery shopper report

  1. Stay on topic. The client only cares about the job that they are paying you to do.
  2. Get the names of staff and products right.
  3. Show don’t tell.
  4. Stick to the clients requirements.
  5. No unimportant details.
  6. Write in complete and clear sentences.
  7. Proofread.
  8. Edit.

What qualities does a mystery shopper need?

Confident: You need to be confident in your ability to act as a normal, ordinary customer. Articulate: You need to be able to write a clear and concise report on the evaluation. Observant: You need to play close attention to detail to report on your findings.

How do you get a job as a mystery shopper?

  1. Sign up with MSP Canada and register with our mystery shopping companies.
  2. Get mystery shopping job assignments sent to your email inbox.
  3. Accept the assignments you’re interested in then visit the locations you’ve chosen.
  4. Submit your shopper report after your visit & get paid for your evaluation.

Is secret shopper com legit?

The company is legit if you go through They will contact you through real mails sent to your letter box. Any thing else is a scam and should be ignored. If you are in doubt check their page over on Secret Shopper 620 Mendelssohn Ave N Ste 190 Company is very ligit.

How much do bestmark mystery shoppers make?

As a second source of income, it is entirely possible for an individual to make an extra $5,000 to $10,000 per year working as a part-time secret shopper. But how much or how little you make is entirely up to you depending on how many assignments you work and how satisfactorily you complete them.

Is Secret Shopping legal?

When you perform a shop with an individual, they have not agreed so it is not legal. That being said, you are never allowed to share ANY information gathered to anyone other than the mystery company even if recording is allowed.

How do you write a shop report?

Write a section for each store explaining what products the shop is selling. Identify whether it is handbags, leather goods or shoes, for example. Write a detailed description of the goods in terms of tone, design, themes and sophistication. Mention any personalized inscriptions the designers are making on their items.

How much money do mystery shoppers make?

How Much Do Mystery Shoppers Get Paid? Most mystery shoppers are paid by the job and not by the hour. Shoppers may earn $8-$10 for a simple assignment, up to $20, $50, $100 or more. In some cases, they are not paid but will be reimbursed for certain expenses.

How do you know if a mystery shopper is legit?

If you’re looking for legitimate mystery shopping jobs, check out the Mystery Shopping Providers Association for a database of authentic companies. But if you spot any scams, report them to the FTC at and your state attorney general’s office.

Has Walmart Been Hacked?

Retail giant Walmart has been slapped with a lawsuit over allegations that it breached the California Consumer Privacy Act (CCPA). The company has been accused of causing “significant injuries and damage” to customers as a result of an unknown data breach, a breach that Walmart says never occurred.

How do I start a secret shop?

If your goal was to start mystery shopping in the new year, we are here to help you get going! A lot of information is available about mystery shopping….Start Shopping!

  1. Follow instructions.
  2. Be observant, fair, and punctual.
  3. Write complete reports and provide details.
  4. Keep records of your shops, mileage, and expenses.

What makes a good shopper?

As you can see, it takes a certain set of skills and personality traits to be a good mystery shopper. Those people who are detail oriented, enjoy shopping, are timely, flexible, organized and can be objective are the kinds of people who make great mystery shoppers and do well in the industry over time.

Why do you want to be a mystery shopper?

Better customer service, higher quality products, and improved customer experiences are beneficial to everybody that spends money in America. Mystery Shopping helps you become a part of this beneficial process because companies look to mystery shoppers to improve these areas.

What should I write in a mystery shopper application?

Keep your writing sample objective. Tell what happened, but do so without the drama. Don’t say something such as, “This was the worst customer service I have ever seen!!!!” Tell the story of what happened during a recent customer experience.

How can I be a good secret shopper?

Skills and characteristics of good mystery shoppers

  1. Honesty. Honesty is paramount for mystery shoppers.
  2. Friendliness. Mystery shoppers should be friendly individuals.
  3. Writing skills. Writing reports is something that every mystery shopper has to do.
  4. Eye for detail.
  5. Good memory.