How do I contact Viasat customer service?

(844) 702-3199Viasat / Customer service

Why does My Viasat internet keep disconnecting?

If you’re over your monthly data cap, that’s the reason you’re having internet problems. Viasat will slow down your connection if you exceed the amount of priority data. You can find out if data is the cause of your woes by signing into MyViasat.com and checking your data usage for the month (on your home screen).

Why is Viasat so slow right now?

The most common reason subscribers on a data capped plan experience slow speeds is the monthly data allowance has been exceeded. Access won’t be blocked; speeds will be restricted and significantly slower. Log into My Viasat to see how much data you have used and how much is available for the current billing period.

Why is Viasat not working?

Is there a network outage? There are a few options to check for a network outage in your area: The quickest way is to call 1 (844) 702-3199, and our automated system will tell you if you are in an outage. You can also sign up for network outage alerts on our My Viasat mobile app.

Why is satellite Internet not working?

Unplug the modem and router for a few minutes. Then, replug the devices and wait a few minutes while the network resets. This often clears up problems. If this doesn’t work, check your satellite dish outside or contact HughesNet to schedule a repair.

Why is My Viasat router red?

Why Is My Viasat Box Red? If your computer or other device doesn’t seem to be connected to the internet when it should be, it’s a good idea to take a look at your modem or gateway to see what lights are on. If you see a red light, it usually means that the modem/gateway is offline.

How do I make My Viasat internet faster?

The best way to get good speeds is to be close to the router. So if you can be online in close proximity to the router, connect to it via an Ethernet cable instead of going wireless. This will also ease the congestion on your wireless network. Do it with as many devices as possible.

How do I fix my internet Viasat?

Follow these easy steps:

1. Step 1: Power-down the computer connected to your Viasat modem.
2. Step 2: Power-down the router (unplug it)
3. Step 3: Power-down the modem (unplug it from the electrical outlet)
4. Step 4: If you have an Ethernet cable connecting your computer to the modem, disconnect it.
5. Step 6: Plug in the modem.

Why does My Viasat say weak security?

A “Weak Security” notification means that your Wi-Fi router is not configured correctly.