How do I submit RMA EVGA?

Submit RMA Request If you are still having problems with an RMA submission, please contact our Customer Service or call us at 888-881-EVGA (3842) option 2, Monday through Friday between the hours of 9:00AM – 5:30PM Pacific Time.

Does EVGA cover RMA shipping?

Completing the RMA The defective product now can be shipped EVGA. The address, packing information, and shipping information are detailed in the email that is received when the RMA is approved.

How long does an EVGA RMA take?

All RMAs, even Step-Ups, will be processed within 1-3 business days. From the day we receive your old product, we will process and ship out your new Step-Up product within three business days.

Does EVGA send new cards for RMA?

Upon receipt of your undamaged product, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).

How do I request an RMA?

return merchandise authorization (RMA)

1. First, the customer must call the technical support office and speak with a technician.
2. Secondly, the customer must write the RMA number on the outside of the box that the product is being shipped in.
3. Finally, the customer mails the product.

How do you get an EVGA support ticket?

Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request. Go to: And hit “SUBMIT QUESTION”.

Why do I have to pay for RMA shipping?

Apparently some companies do it the proper way. The logic is that you paid cheaper original price because they don’t provide free RMA shipping (albeit the price difference would be much lower than the shipping cost because the cost will be distributed across all the sales).

What does RMA stand for in shipping?

return merchandise authorization
An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Most mail-order businesses have a policy concerning returns. Some companies allow only defective products to be returned; others allow any software to be returned if it is unopened.

How does an RMA work?

How does an RMA work? A Return Merchandise Authorization (RMA) is used when a customer wants to return merchandise. The form is filled out by the client and then sent to the seller, based on the seller’s return policy the client might get an RMA number, which means the seller is accepting the return of the merchandise.

Does EVGA have lifetime warranty?

Limited Lifetime Warranties are available to the original owner on applicable parts if registered by the original owner within 30 days of the date of purchase. A valid proof of purchase is required from an EVGA authorized reseller to verify Limited Lifetime Warranty availability.

Are RMA refurbished?

Normally, if the RMA is within 30 days of your purchase, you will receive new in return. If outside the 30 day purchase window… depends on stock. If they have refurbs in stock…you will receive refurb.

How do I pack my GPU for RMA?

Basically, find a box big enough to fit it, use some anti-static bag, foam and bubble wrap. Put your address and their RMA addresse with RMA number on the box and copies of the RMA papers inside the box.

How do I request an RMA from EVGA?

EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request. After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.

Can I return an EVGA product to EVGA?

EVGA RMA Process – United States / Canada An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible.

What is the warranty for EVGA Rx products?

EVGA’s RX products (-RX Part Number Suffix) follow the same warranty as the Standard RMA above, however, upon receipt of your original product, EVGA will test the original product being submitted for warranty prior to issuing a replacement.

Is EVGA responsible for delays in delivery?

EVGA is not responsible for delays in delivery and does not guarantee any delivery dates. Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.